Privacy policy

2. PRIVACY POLICY

2.1. DATA CONTROLLER

Entity: VOLATS A TERRA S.L.
VAT ID: B13725437
Address: Avenida del Port, 49, 46021 Valencia, Spain
Email: hola@volats.com

2.2. PURPOSE OF DATA PROCESSING

We collect and process personal data for the following purposes:

Managing orders placed through the online store.
Sending newsletters and promotional content (with prior consent).
Handling inquiries and providing customer service.
Complying with legal and tax obligations.

2.3. LEGAL BASIS

The legal basis for data processing is the execution of the purchase contract and the express consent of the user.

2.4. DATA RETENTION PERIOD

Data will be retained for the duration of the commercial relationship and for the time legally required.

2.5. DATA RECIPIENTS

Data will not be shared with third parties unless required by law. In cases where third-party service providers access the data, it will be under a contractual agreement.

2.6. USER RIGHTS

Users may exercise their rights by writing to hola@volats.com. They may also file a complaint with the Spanish Data Protection Agency (www.aepd.es).

4. COOKIE POLICY

4.1. WHAT ARE COOKIES?

Cookies are small text files stored on the user's device that enhance browsing experience and provide analytical data.

4.2. TYPES OF COOKIES

Technical cookies: Necessary for the proper functioning of the website.
Analytical cookies: Help understand browsing behavior.
Third-party cookies: Such as Google Analytics or Meta Pixel.

4.3. COOKIE MANAGEMENT

Users can configure their browser or access the site’s cookie management panel to set their preferences.

5. GOVERNING LAW AND JURISDICTION

These legal texts are governed by Spanish law. In case of dispute, the parties submit to the courts of Valencia, Spain.

Item added to your cart