Refund policy

3. SHIPPING AND RETURNS POLICY

3.1. SHIPPING

• Shipping is available to mainland Spain and Europe.

• Estimated delivery time: 3 to 7 business days.

• Shipping costs are displayed during the checkout process.

• Additional charges may apply in case of incorrect delivery information or recipient absence.

3.2. RETURNS

• Returns are accepted within 14 calendar days from the date of delivery.

• Products must be unused, unopened, and in their original packaging.

• Contact: hola@volats.com, including the order number.

• Return shipping costs are the responsibility of the customer, unless the return is due to an error by VOLATS.

• Refunds will be issued after verification of the returned item, using the same payment method.

Exceptions: Personalized products or those with broken seals will not be accepted for return.